As @CoremudSteve just mentioned, we have been going through our quests doing 2 major things:
1. Remove ASCII art when you have screenreader mode active.
2. Replace double quotes with asterisks in NPC interactions where a quest is involved.
With respect to the above, the Payroll Mystery quest has been completely revamped and should be completely screenreader-accessible. When you decide to start Payroll Mystery, make sure your client-side voice options are set to read the asterisk character aloud, or you may miss the important quest keywords.
There are other quests and areas we have tweaked along the way. This will be an ongoing effort as the game has entered its 25th year, and there's a lot of stuff to examine.
During peak playing hours, anywhere from a third to half of our player population is either blind or requires a screenreader to assist with limited sight. Only the 3 Arches - myself, Steve and Nigel - can detect who is using a screenreader, and we keep that information private.
As a reminder, players activate what Steve and I call "Screenreader Mode" by typing the following command:
setenv screenreader on
In case you need it, that first word is spelled like this: s e t e n v
Then a space, then screenreader as all one word.
Then a space, then either on or off.
This setting saves with your character, and you can flip it on or off at will. If you are completely blind, I recommend leaving it in the on setting.
As always, we thank you for your interest, constructive feedback and support!