I guess I don't totally understand, and from people's descriptions, I rather doubt the recording would enlighten things.
Were the client machines actually controlled? How was data lost?
And now for a rant. I've long believed that anyone who stores valuable/irreplaceable data in only one location is just asking for trouble. Something like this, or a virus, or even a good old fashioned hard drive failure could cause you to lose every last bit of data you've ever had, in an instant, with no warning, and with no way of ever getting any of it back.
My personal backup strategy might seem to some a bit overkill, but it does insure that a lot of horrible things would have to happen in order for me to lose much of importance. Anything important goes to an external drive, connected to my computer. That hard drive is updated frequently to another hard drive, which in between updates is removed from the system and not connected to anything whatsoever, not even power. A few times a year, this information is also copied to a drive at an off-site location, again, not connected to anything in any way whatsoever while not in use. And if that's not enough, I also back up my stuff to CrashPlan online backup.