I would be ready to help with any specific. That guide is a great resource and should answer most of the frequently asked questions. I recommend trying both Skype for Windows 10, the one built into your system, and the most often used electron version, the one you have to download. Skype for Windows 10 offers a few advantages if you can get used to some of it's weird things, like global hotkeys, which means that you can mute your microphone, end a call and so on without being focused on the Skype window. You lose the advantages of a web application though, such as browse mode or in the case of Jaws virtual cursor, which can sometimes help to obtain information quicker depending on the context. You are essentially combining 2 modes, in the case of NVDA focus and browse mode, and in the case of jaws virtual cursor and forms mode. With virtual cursor, you are using Skype as a web page, and navigating with arrow keys. This can be useful in cases like a long list of group members, since you can use your jaws key plus f to look for someone specific in the find dialog. In general, you will be spending most time with the virtual cursor off, and by default Jaws turns it off as soon as you focus Skype 8. Here, you can use it like a web app, with tab, arrow keys and other app specific shortcuts such as alt 1 to focus the list of recent chats, alt 2 for contacts and so on. You can toggle between these 2 modes with Jaws plus z.