I think its more an issue of forgotten password, rather than an issue with their site if I'm interpreting it correctly. I cannot figure why they don't have the remember me option though, its pretty standard stuff nowadays.
Also, just as an aside, I freaking hate sites that give you these ridiculous criteria for password creation. Must be at least 8 chars, contain one special symbol, one uppercase, non-repeating sequences, etc. I get that it stops people from doing stuff like "password123" and such things, but what you're doing is not helping anyone else. Now, a lot of people use password managers, and this virtually eliminates the problem, however, a lot of people also don't know about them. A lot of older people who might not have wanted to have anything to do with computers are now using them. Whether it be for ork, or whatever, they start using computers, then they might continue to use them in the home. It's at this point where they might go online and see they can buy things from Amazon, etc. Now, seeing as how they didn't really have anything to do with technology most of their lives, it follows that they aren't going to know much about security and safety online. So, what do they do when they get a website that makes them do this? They come up with something and they write... it... down! This is a big no no, writing down passwords is bad. Think of it this way, if you write down your passwords in a little booklet, you need these for your job, etc., so you are now carrying this booklet with you, or leaving it in your desk at work. Now you have a situation where someone has the opportunity to gain access to your accounts via this booklet you use to write your passwords in. The chance of such an occurrence is less if you only use the booklet in your home, but it is not nil.
People like me, who are old enough to have lived without the internet, but started using it at a fairly young age, like, in my case, around 12 years of age, and people who are millennials who have never known life without the internet will know these things. Or, well, should know them at any rate. I do technically fall into the millennial bucket as my birth year is '86, but I don't act like one, so I don't consider myself one.
So, this ridiculous password criteria, well, I see it as causing problems. Then, you forget this long, annoying password, and have to recover your account anyway. Also, consider if you grew up locked away, you were institutionalized, or somehow kept from the wider world. You may have grown up in a compound or something, but never had access to the wide world. This is what it is like wen people who don't know anything about technology suddenly are forced to use it. It isn't their fault that they don't know, because it had not been a significant part of their life up until whatever event triggered them to start using it. If you think about it, there is a certain amount of knowledge that you need to have to navigate the web safely. Having this knowledge isn't a guarantee that nothing will happen, this is true, but you can reduce the chances.
WThis signature was updated from my iPhone.