Okay, here's my take on this.
While I do agree that Skype 3.8 is old and people should start upgrading, I don't know why they had to change the interface. They could've put in an option to change it back to the way it was. It's a shame, really, now because of that, I have to help so many configure it to make it usable again, because they either got updated unexpectedly, or they just decided it's time for the upgrade.
Who would've known that if you go to the view menu, and press enter on default view, it makes chats appear in seperate windows again? A person like me who just upgrades because newer is better, wouldn't have known that.
Also I've stuck to Skype 4.1. Newer versions just make it worse, more buttons to tab through, and just a more unstable interface. I also had problems where after a few weeks my mic would cut out and not work properly in Skype, I had to reinstall. Perhaps it was the mic, or the newer version of Skype, or both. That alone made me downgrade. Version 4.1 works and I can use it very well, with hardly a problem. Skype Talking is my friend here.
As for the Skype 5 betas, I haven't tried them yet. Honestly, I really don't want to. It's a pain installing betas and finding out it's just like the last, then having to downgrade and set it to not download or install updates. I hear the new betas have some new accessibility features, and when i have some time when I have nothing to do, I will check them out..
I'm not trying to say that Skype is bad. I have made very close friends on it. But most of them kept going back and fourth between 3.8 and 4.0, sometimes a half a dozen times, then 4.1 came out and most of them were able to use it. But we still miss that nice easy interface of 3.x versions. I don't think emailing Skype would help, as they obviously wanted to change the interface, and they know now that it isn't the easiest to use. I believe that the developers have a decent amount of work to do. Couldn't they incorperate the very accessible 3.8 interface and put it on top of the enhanced calls and whatnot of the newer versions?
Sorry for ranting like this, I just wish they did something about it. i'm getting tired of dealing with it.
Make more of less, that way you won't make less of more!
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