As I stated in the other topic regarding Draconis, I submitted a ticket to their helpdesk trying to make them aware of the problems people have had receiving orders for their games.
They have now replied to that ticket.
I'll directly copy my post and the replies here, because I get the impression Draconis are really sorry about the situation and want to apologise to the community, and make good on problems people have been having, so its only fair if this comes in their own words.
Date:
2018-11-17 01:42:25
Name:
dark
Email:
dr (dot) lukehewitt (at) gmail (dot) com
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Message:
Hello.This is dark from the audiogames.net forum.
Several people have been worrying about what has happened to Draconis and its games since they have either not received registration information, or could find a way to buy some games, see http://forum.audiogames.net/topic/26528 … rtainment/To test this theory (and because its about time I did so), I bought Silver dollar myself, and now, two days later have still not received either a registration key or any word from Craconis.
I personally have greatly enjoyed Draconis games over the years, they've represented a landmark in audiogames development, heck I still have alien outback and the pinball games on this pc and play them often since they work fine on windows 10.
If however we don't get some word from Draconis, I@m afraid I will need to edit the audiogames.net database to advise people not to purchice Draconis games and that their existing games are no longer available.
I'd really rather not do this, Draconis has provided some of the best audio work we've heard previously and I'd be sincerely sorry if the games were no longer available.So, firstly I would greatly appreciate getting my own registration information for silver dollar.
Secondly and more seriously however, myself and the rest of the audiogames community would very much like a word from Draconis about what is happening.All the best,
Dr. Luke Hewitt aka Dark.
Staff writer, audiogames.net
Date:
2018-11-20 03:34:39
Name:
Draconis Staff
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Message:
Thanks for making us aware. We know of some intermittent problems, which we had dealt with, but the problem may be more significant than we realized. We are investigating further now. Please let your users know we apologize for any issues and will do everything we can to resolve them soon.Draconis Staff
Date:
2018-11-20 03:58:16
Name:
Draconis Staff
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Message:
A quick update.It's only been a few minutes, and I'm still trying to sort out the problem. The registration system itself is working correctly, but PayPal, whom we use for payment processing, is not consistently reporting to our server.
I would appreciate it if you could ask anyone you know who has not received registration information to email [email protected] directly with their name, the game they ordered, and a copy of their PayPal receipt if it is available. We will try to generate any outstanding orders manually while we work out what the problem is.
Again, we apologize to anyone this has inconvenienced.
Draconis Staff
Date:
2018-11-20 05:36:01
Name:
Draconis Staff
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Message:
Another update.It looks like we have resolved the issue with PayPal contacting our registration system, and all orders going forward should be automatically processed correctly.
As I wrote above, if you know anyone still awaiting registration information, please ask them to contact [email protected] with their info and we will get them taken care of ASAP. I've already processed a couple that I could identify, but it is possible there are others.
I will be monitoring things closely over the next few days to make sure there are no more glitches in the system, but as of right now, everything seems to be back to full operation.
The intermittent nature of this issue made identifying it challenging. We feel terrible about this, and deeply apologize. My business partner and I will be discussing alternative payment providers going forward, as this experience has soured us a bit on PayPal.
Draconis Staff
So there you have it. I'l be sending a link to this topic along to them directly, and I for one hope to be playing Silver dollar myself in the very near future, I also hope this means all the great games Draconis created will be available from now on, since it'd be a real shame to miss out on them.
Our souls with high music ringing; O men! It must ever be
That we dwell in our dreaming and singing, A little apart from ye. (Arthur O'Shaughnessy 1873.)
