Yeah, you're probably right.
OmniPage, Nuance's OCR program used to be a really great program, so when the people at the Lighthouse recommended that I use it with Microsoft Word to read my mail, I went and bought a copy. What a mistake!
Besides SSI Disability income, I also get a monthly benefit from the insurance company that provided the disability insurance my last employer offered as part of their benefits package. Every month they send the same letter breaking down my benefit payment in the exact same format every time. So you'd think that after scanning and OCR ing the resulting document would be the same each month. Nope! Every month OmniPage came up with some new difficult to decipher document!
After fighting with it for about nine months I gave up and downloaded VFO's Open Book for a trial. I was so happy with the consistent results it gave me that I eventually bought it, expensive beast that it is, but to me it was money far better spent than the money I paid for OmniPage.
Before I lost my vision I used PaperPort to manage all my documents. Then ScanSoft became Nuance and the next release of PaperPort was so crappy that I never activated it so I could return it as junk.
OmniPage and PaperPort were both ScanSoft products before ScanSoft became Nuance. I don't know the story behind the name change but I do know that most of ScanSoft's products have suffered a significant drop in quality once Nuance got a hold of them. Except for Eloquence, I wouldn't use a Nuance product unless you gave it to me at no cost, and even then only reluctantly. I'd drop Eloquence too if I could find a voice I like better, but so far that hasn't happened.