2011-07-13 16:43:13

I am running JAWS Version 12.0.1167 and doesn't seem to think that it has scripts for xL 2007. Anyway, I check any the scripts look to be there, but jaws is telling me the default setting are loaded when I hit jaws + q. I guess it goes without saying that jaws isn't reading the xl spread sheets I have and I can't seem to do a repair. Oh yeh, I should say that I got the installer off of FS's sight and windows only lets it go so far. I'm guessing I will have to do in uninstall and reinstall to get things working again, but I'm checking here for ideas first. This is on a XP machine.

All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost. From the ashes a fire shall be woken, A light from the shadows shall spring; Renewed shall be blade that was broken, The crownless again shall be king.
DropBox Referral

2011-07-13 16:48:48

try to press ctrl+insurt+esc. it recompile's the scripts.

This is not a signature.

2011-07-13 16:54:32

That only works when the correct scripts are loaded, but when I hit ins+q JAWS tells me that only the defaults are loaded, not the scripts that XL uses.

All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost. From the ashes a fire shall be woken, A light from the shadows shall spring; Renewed shall be blade that was broken, The crownless again shall be king.
DropBox Referral

2011-07-13 17:09:33

hi,
looks like you not install the scripts properly. try pressing ins+0 and chak their that the scripts (if any) are their.

This is not a signature.

2011-07-13 17:20:13

I don't see how the scripts got installed wrong, because they come with jaws, but all I get is a blank script file.

All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost. From the ashes a fire shall be woken, A light from the shadows shall spring; Renewed shall be blade that was broken, The crownless again shall be king.
DropBox Referral

2011-07-13 17:29:48

hi,
very strange. if script editor is empty, there is no scripts installed. I am looked in my enu folder a few seconds ago, but there I don't found a fie like xl.

This is not a signature.

2011-07-13 17:56:03

JAWs work with word, but not XL.... Does anyone have the scripts for XL 2007? I just did a reinstall of jaws and the scripts is still missing. I know I used XL back in the spring... It's as if the scripts got left out....

All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost. From the ashes a fire shall be woken, A light from the shadows shall spring; Renewed shall be blade that was broken, The crownless again shall be king.
DropBox Referral

2011-07-13 18:41:32

hi,
I have office 2002 and it working good.

This is not a signature.

2011-07-13 19:03:27

Office 2007 looks way different then 2002 and I don't seen why parts of office 2007 would have scripts and some parts wouldn't..... Anyway I also put a post out on my facebook account. I know one of my friends know the setup of my machine... I also need to doble check to see if it is just me that is haven't problems. If it is, then avast might be giving me headaids that I don't want and I will need to double check to see if avast isn't letting somefiles install because of it thinking them bad. Of course if FS is at falt....

All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost. From the ashes a fire shall be woken, A light from the shadows shall spring; Renewed shall be blade that was broken, The crownless again shall be king.
DropBox Referral

2011-07-14 00:19:43

Sorry for the double post. Anyway, I have dropped a message to FS, did some googleing, and did some looking at the scripts that had xl in the name. From the best I can tell, something broken and I didn't break it neither Does it look like I'm the only one with this problem. Funny enough, NVDA works better with XL 2007 then the jaws I have on my system. That should put FS to shame.

All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost. From the ashes a fire shall be woken, A light from the shadows shall spring; Renewed shall be blade that was broken, The crownless again shall be king.
DropBox Referral

2011-07-14 05:44:52

hi,
I think you ask someone for scripts for excel.

This is not a signature.

2011-07-14 09:24:16

Well, I could say that I'm a very happy Mac user without many annoying issues, and I always had lots of issues then I used Jaws. smile
Well, now to your issue: If you have installed Office 2007 after you istalled Jaws, something in the Jaws scripts might be broken. Try to reinstall Jaws 12, and remove all shared settings and the components.  Use NVDA as the screenreader because your video intercept will be uninstalled as well.
I hope to hear from you if that works or not.

Best regards SLJ.
Feel free to contact me privately if you have something in mind. If you do so, then please send me a mail instead of using the private message on the forum, since I don't check those very often.
Facebook: https://facebook.com/sorenjensen1988
Twitter: https://twitter.com/soerenjensen

2011-07-14 15:17:36

I did a reinstall yesterday , but didn’t uninstall the shared components because of Openbooks using them too and I do wish I owned a mac. I haven’t had a problem like this on my IPod touch at least. I did make shure the settings under C:\Documents and Settings\All Users\Application Data\Freedom Scientific\JAWS\12.0\SETTINGS\enu was all gone and they were before I reinstalled. Think I did a repare too. I also know I had office 2007 installed back around jaws v11.0 and I don’t remember having this problem when 12.0 first came out…. Yes dhruv, because I thought my scripts my be scrrewed up. May try to wiping out everything to do with jaws later on today if needed... Of course I will make shure any personal settings get backed up...

All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost. From the ashes a fire shall be woken, A light from the shadows shall spring; Renewed shall be blade that was broken, The crownless again shall be king.
DropBox Referral

2011-07-14 18:20:39

OK. sorry for the duble post. FS sent me a message back asking me to delete my peronal settings which I did. Don't why, but that fixed it. Now to find out which settings I can restore and which I can't. OH yes, I will post the message I got from them below and I X out any personal info.

begin message
Dear cw:

Thank you for contacting Freedom Scientific Support.

First, please delete your JAWS user settings and restart the computer.

To set JAWS to the defaults:

If you are using any third party scripts, back them up first.

1. Press the windows logo key to open the Start Menu.

2. Press the letter P for Programs or go to the all programs sub-menu.

3. Press the letter J till you come to the JAWS version you are looking for and press enter.

4. Press Enter on Explore JAWS.

5. Down arrow to explore my settings and press Enter.

6. Press control+A to select all settings then hold down the shift key and press the delete key. If prompted, press enter on yes.

7. Restart JAWS.

If you still have the same issue, please call our support hotline at 727-803-8600. We are happy to assist over the phone.

If you have any additional questions, please don't hesitate to contact us.

Thank you for choosing Freedom Scientific!

If replying to this message, Be sure to include all previous correspondence pertaining to this issue so that we might more quickly assist you.

Kind Regards,
x
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: [email protected] Visit our website at:
http://www.freedomscientific.com

Our Mission
To develop, manufacture and market innovative technology-based products and services that those with vision impairments and learning disabilities use to change their world.


-----Original Message-----
From: x@x. x[mailto:[email protected]]
Sent: Wednesday, July 13, 2011 5:50 PM
To: hardwaresupport
Subject: Freedom Scientific - Technical Support Request

To = [email protected]
Subject = Freedom Scientific - Technical Support Request ==================================================
        Customer Name = cw
       E-mail address = [email protected]
                Phone = xxxxxxxxxx
         Product Name = JAWS
        FW/SW Version = 12.0.1167
        Serial Number = xxxxxx
Begin Brief Description
Jaws is not loading the scripts to XL 2007 when XL 2007 is launch. It'
End Brief Description

Begin Reproduce Steps
launch XL 2007.

errow around the spread sheet.

Press ins+q.
End Brief Description


             Referrer = http://www.freedomscientific.com/support.asp
             FormName = TECHNICAL-SUPPORT
          Form Source = FSWebsite
                   ID = TECHNICAL-SUPPORT
            Date/Time = 7/13/2011 5:49:43 PM Eastern Time

* * * End of document * * *
end of message

All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost. From the ashes a fire shall be woken, A light from the shadows shall spring; Renewed shall be blade that was broken, The crownless again shall be king.
DropBox Referral

2011-07-14 22:01:09

You can try several things :

If you upgrade from a previous jaws version , i.e. 11.0, you can try the merge tool.

You can also open the script manager with insert+0 when you are in excel, look how the script is called, and then try to rename accordingly one of the wrong-named files. It seems that jaws made a mess with script names... in my version I have a serie of excel.*, a serie of excel 2007.* and a serie of Microsoft excel.*. Only one of them is actually used.

Additionnaly I had a problem with arrows keys which didn't work anymore. Now it is fixed but I modified a couple of lines in the script.

There are 10 kinds of people : those who know binary, and those who don't.

2011-07-14 23:17:06

Well, I know within forty something files where the problem is. I've made a backup of the files before deleting. Something screwed up somewhere and I will find it sometime. I usually copy things over by hand. this usually isn't a  problem, because everything was in one place. The odd thing was that I don't recall having this problem, but then again every now or then a problem would crop up close to this when updating, but that usually happon when I had a file in two different places like the alls users folder and the folder in someone's account...

All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost. From the ashes a fire shall be woken, A light from the shadows shall spring; Renewed shall be blade that was broken, The crownless again shall be king.
DropBox Referral

2011-07-15 08:40:04

Awesome that it now works for you, and I'm glad it was just as simple as deleting the user settings. That makes me think of what setting can disable the Excel scripts+ Lol.

Best regards SLJ.
Feel free to contact me privately if you have something in mind. If you do so, then please send me a mail instead of using the private message on the forum, since I don't check those very often.
Facebook: https://facebook.com/sorenjensen1988
Twitter: https://twitter.com/soerenjensen

2011-07-19 01:27:25

Hi,
That is a bizarre thing. I can safely say I have never had that one happen. Glad it seems to work for youn ow.

Best Regards,
Hayden