First of all, we are very grateful for the warm attention. For everyone to solve the problem to do the following solution
1. Some machines can not start the program, open the software without a window display
If you encounter the problem, it's possible that your software environment is similar to the virtual machine or program multi-instance tools or other game-related software. The program shouldn't run on the virtual machine, or virtual desktop. Also you can try to close some other program, to exclude the problem. If you still can not open the program, you can send loglog file in the games folder to us. It wille help us confirm the problem.
2. Click on the website to get the verification code, but mailbox has no mail
First check whether your mail filtering system puts the message into the trash. If it is still not, it is recommended to replace the other types of mailboxes to try again.
3. It doesn't jump when Click the next button on the account register page
Since the verification code is valid, it should be used as soon as possible after the click has been sent. If you repeatedly send a verification code, make sure which one is up-to-date. Click on the next step, there will be two protected edit box, please enter the account password
4. The login prompt is not formatted correctly
On the game login, logout, and role transfer, the email is the only account. The ID of the role can not be used to log in. It's the identity of the game and is used while sending prop
5. Login prompt network anomaly
As the number of players online more, so stay in the login interface for too long will be automatically disconnected, if you encounter the problem you can restart the game try again. If the above situation still, you can send the IP address to us to confirm, if it is masked by our security system.
6. What should I do after entering the game
Some of the game's help documentation is being translated and we will push them in the next update. At present you can refer to other friends of the post, or experienced players to seek help.
7. The translation within the game is not complete
The text of the game has been translated more than 95%, but some text will be dynamically combined, or carry the format information, so the actual effect does not seem to be translated. We will further improve the translation effect. if you find that the scene has not been translated, please feedback.
Thanks