OK, so every time I use the app, I end up with a good experience. I've not used it a lot, perhaps 5 times in total; though I know there are people who use it quite a bit more frequently. I just wanted to relate an experience I had today with the app, and point out how I love that the people here are very good at what they do. They seem to be up for any challenge, and don't jump in with any preconceived notions, judgements, or biases. They never say things like, I don't know how that works, or I don't know how to do that, they just read the text you ask for, and leave you to do your bit. They'll ask you to move the phone, or make it closer to the text, and they do it really well. I've never had an experience where I felt like I was swinging the phone around and not getting it where it needs to be. Me and the volunteer on the other end just sort of naturally work it out, and it is good and flowing. Admittedly, the first time I used the app, and a little bit before each time I use it, I end up having preconceived notions on how it will go. You would think that living in a world where people are often exposing their judgements on you, that I would have learned by now not to do the same. Of course, I don't express it, but I have them anyway. I guess its because I'm a cynic / skeptic, and I'm trying to get away from that, but that's off topic. This was the most technical thing I've used the app for today, and I'll now relate what it was all about.
I've recently purchased a Behringer Xenyx 1222USB mixer. I needed to figure the thing out, initially, I did get it working, but I still had questions as to what some of the buttons / knobs did. I used the app to connect with someone today. The lady who helped me was really good about it. I told her the stuff I already knew about, so that we could move through it without wasting time, and she went down the line and told me what everything was that I asked about. I now have a full idea of what's going on with the thing. If not how it all works at this point, at least what all the controls are used for. A mixer is a complicated piece of equipment if you're not an audio engineer, which I'm not, this is my first one, and I'm very much the novice. I continue to be amazed that the people who use this app are volunteers, and are not trained for the purpose. One guy even told me to twist the phone on the Z axis to get rid of glare, which I thought was rather clever. Yeah, its true not everyone is gonna know what that means, but I did and it cut straight through the issue and we got it done. We went through this board in like 5 minutes when I thought it would be at least 20. It was awesome, and I can't recommend the app highly enough. I just wanted to relate this here just in case there were any folks sort of on the fence about using the app.