that is very strange. I installed JAWS 17 fine on this windows 10 PC that was upgraded from 8.1. Maybe try installing winkit? I don't know. Have you talked to FS about this?

Do you have a live Internet connection while installing JAWS? If not, according to Freedom Scientific, you'll need to download and install their Convenient OCR package first.

You can get it here:
ftp://ftp.freedomscientific.com/users/h … 851ENU.exe

Also, in case you haven't read it, they have a link to information about upgrading to Windows 10.

Here is the Windows 10 upgrade page:
http://www.freedomscientific.com/suppor … s10Upgrade

hth

Hi afrim!
there are so many experts here maybe I am wrong or right I don't know.
it seems that your third party software removes the dll file and now the windows cannot able to install it.
to fix this, update your system and check if there malware or any programmes is blocking. try c cleaner and install JAWS in a safe mode with the help of any sited friend.
Thanks
Ishan

Does the JAWS installer ever tell you the missing DLL's name? With that, you could determine what the DLL is for, which might provide a clue to how to fix it.

Oh yeah, I forgot, including the missing DLL's name would make too much sense, and we can't expect Microsoft to break with tradition and show some intelligence for a change.

Unfortunatly Freedom Scientific uses Microsoft's Windows Installer, which has got to be the slowest and buggiest installer on the planet.

Hi, I can tell you for one thing, if you clean install windows 10, it will act a lot better, and I do mean a lot better. IT fixes stuff with NVDA and slowness I experienced as well. But yeah, usually you don't get DLL complaints during installation, its usually after, when you go to start the program. That is strange indeed, I suspect a clean install of win 10 will fix this issue and I advise strongly of doing so, not just because of that, because it cleans things up, I never did like upgrades. And, you donn't have to worry about your win 10 and keys and stuff, so long as its activated now, it will be actiated when you clean install, MS uses server based activation. You will see it asking for a key 2 times during the installation process, you can click skip twice and once it is finished, it willbecome activated for you without you having to do anything extra.

Here I have an issue. When I try to install jaws 18 64 bit, I got an error message saying that the Setup could not install the required component runtime Jaws. After that, the process is closed. What can I do to fix it?

Ahoy there
Perhaps check on the video/graphics drivers although I wouldn't recommend mucking about with those much because doing anything with them such as uninstalling can have, not so fun affects on your machine.
Try another version of jaws see if you are able to install that, and it does look like Many people are experiencing this issue with no resolution but for a clean install of the OS which you've gotta admit is quite drastic just for a screenreader component missing, to which FS should have come up with something by now.
The reason I say this is This kind of issue has been encountered by quite a few people in the past several months that I have seen of.

Oh and, jaws can be installed without the onmy OCR package( which downloads really slow btw) you just won't have the OCR functionality if you choose to do it without it.
grryf

Install JAWS 17 Again, and Uninstall it once more, but deleting everything, shared components, user settings and other related files.
Usually JAWS delets them automatically, but who knows.
Also, during the process of installing JAWS 18, open or change settings on Windows update if you haven't done already.

Have you tried running the setup as an Administrator? It sounds as weird as my problem which I have described in the beginning of this topic